Order Cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 6 hours.

Easy Returns

We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! All shipping charges related to product exchange/return are to be paid by the customer.

Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!

Please do not send your purchase back to us unless we authorise you to do so.

We request you to mail us at [email protected]  or call us at our phone number for any queries/issue related to return & exchange.

Kindly check the FAQs below if you are not very familiar with the functioning of this website. If your query is of urgent nature and is different from the set of questions then do write to us at [email protected]

Frequently Asked Questions

VENDOR REGISTRATION

HOW DO I REGISTER?

You can register by clicking on the “Vendor Registration” link at the footer section of the homepage. Please provide the information in the form related to your company details, address and contact details like Email, Phone number etc. and submit the registration information.

ARE THERE ANY CHARGES FOR REGISTRATION

Registration on www.epetshop.eu is absolutely free.

DO I HAVE TO NECESSARILY REGISTER TO SELL ON www.epetshop.eu

Yes, to sell your products on www.epetshop.eu you need to register your details in site, after registration you will get a login details to access your online shop Dashboard on www.epetshop.eu.  Dashboard will help you to add your products details, track your orders, shipment, payment & more.

CAN I HAVE MULTIPLE REGISTRATIONS?

Each email address & business can only be associated with one Vendor account.

USER REGISTRATION

HOW DO I REGISTER?

You will be automatic get registered at www.epetshop.eu, once you place an order with us. Please provide the information in the form related to your company details, address and contact details like Email, Phone number etc. and submit the purchase request.

ARE THERE ANY CHARGES FOR REGISTRATION

Registration on www.epetshop.eu is absolutely free.

DO I HAVE TO NECESSARILY REGISTER TO BUY ON www.epetshop.eu ?

No, you can surf and add products to the cart without registration; but you will be able to checkout and place orders only when you give your E-mail Id. Registered members have to be logged in at the time of checking out the cart; they will be prompted to do so if they are not logged in. We recommend you to register with us. This will help you to continuously stay updated about on-going offers and deals on www.epetshop.eu on a regular basis.

CAN I HAVE MULTIPLE REGISTRATIONS?

Each email address & business can only be associated with one user account.

ACCOUNT RELATED INFORMATION

WHAT IS ‘MY ACCOUNT’?

‘My Account’ is the section you reach after you login at www.epetshop.eu. ‘My Account’ allows you to track your active orders, as well as see your order history and update your contact details.

HOW DO I RESET MY PASSWORD?

You need to enter your email address on the Login page and click on forgot password. You will get an option to reset your password. In case of any further issues please contact our customer support team.

WHAT IS MY WISH LIST?

My WISH LIST is a comprehensive list of all the items that you would like to order on a regular basis or in a periodic cycle from www.epetshop.eu. This saved list enables you to shop quickly and easily in future.

PAYMENT

WHAT ARE THE MODES OF PAYMENT?

You can pay for your order on www.epetshop.eu using the Debit Card, Credit Card or direct Bank transfer.

ARE THERE ANY OTHER CHARGES OR TAXES IN ADDITION TO THE PRICE SHOWN? IS VAT/TAX, CUSTOM DUTY, SHIPPING ADDED TO THE INVOICE?

The VAT/TAX, Custom Duty is included in the online price of listed products. The shipping would be charged extra based on your country for delivery of ordered products,

IS IT SAFE TO USE MY CREDIT/ DEBIT CARD ON www.epetshop.eu ?

Yes it is safe  to pay by Credit/Debit Card on www.epetshop.eu. Our all payments are secured using SSL. We assures extra security for customers, thus making online shopping safe and secure.

IF I PAY BY CREDIT CARD HOW DO I GET THE AMOUNT BACK FOR ITEMS NOT DELIVERED?

If the ordered items are not delivered due to any reason by the concerned vendor and you have already paid for them online; the balance amount will be refunded to your bank account/credit card. In the above case, please contact our customer support team within two weeks’ time; and we will refund your bill back on to your card within 15 working days. Will the paid amount will be returned back to your Debit/Credit card.

WHERE DO I ENTER THE COUPON CODE?

Once you are done selecting your products and proceed for check out; on Step 3 – Order Summary, there is a box where you can enter your coupon (voucher) code and press apply button to avail the offer and the respective effect will be generated.

DELIVERY RELATED

HOW DO I CHANGE THE DELIVERY INFO (ADDRESS TO WHICH I WANT PRODUCTS DELIVERED)?

You need to login to your account. Then press “EDIT ACCOUNT” on the page footer.. There, you can change the delivery info as desired. Alternatively, you can choose separate billing and shipping address at the time of payment; once you check out from our shopping cart.

WILL SOMEONE INFORM ME IF MY ORDER DELIVERY GETS DELAYED?

Due to any unavoidable reason if your order gets delayed, the vendor will inform you regarding the same. This will be done via e-mail or telephone. Alternately, you can also call or e-mail your vendor or www.epetshop.eu support team on the given contact details to check on your order.

ORDER RELATED INFORMATION

WHAT ARE THE MODES OF PLACING THE ORDER?

You can browse items online at www.epetshop.eu and place your order at webshop only. We do not offer orders placement service on email/phone.

All delivery-related information (for e.g. time, range of km covered, specific cities or towns (if any) where deliveries will be made, extra charges if applicable and so on) will be available on individual shop pages for each vendor. In case this information is not exist, will send you a separate email or call you on the delivery related information.

CAN I ADD PRODUCTS TO THE EXISTING ORDER I PLACED?

If you wish to add any item to your order, you need to place a new order online at www.epetshop.eu .

HOW DO I CHECK THE CURRENT STATUS OF MY ORDER?

In case any detailed information is required; you can call and check the status of your order by contacting the Pet Care Store Europe support team. We also send email to each of customer with tracking details, once order is despatched.

WHEN AND HOW CAN I CANCEL AN ORDER?

You need to refer to the individual vendor policies for cancellation. This is because cancellation process; return policy; refund policy varies from vendor to vendor and also based on the products that they sell.

When any purchase is executed and billed through www.epetshop.eu and in the absence of a solution mutually suitable to the buyer and vendor, you can contact www.epetshop.eu customer care on the provided e-mail [email protected].

The complaint should reach us in 4 hours in case of perishable items and 2 days for non-perishable purchases. The vendor should be your first point of contact for any such complaint; as this will help you to get your return/refund process completed faster and with less confusion. In such a case where the complaint is found to be of genuine nature we will refund any payments already made by you for the order within 15 days of your cancellation in your bank account. The refund of paid amount will get credited directly to your debit / credit card from which payment was made. This will be after deduction of delivery charges and bank transaction fees, which are non-refundable.

CANCELLATION BY SITE

If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

CUSTOMER RELATED

HOW CAN I GIVE FEEDBACK ON THE QUALITY OF CUSTOMER SERVICE?

Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with www.epetshop.eu . Do write to us at [email protected] for any positive or negative feedback.

OTHERS

WHERE CAN I FIND CURRENTLY RUNNING OFFERS/ PROMOTIONS?

There is a link called “OFFERS ZONE” on the Home Page Menu bar, in case there are any products on offer, your will find those products at OFFER ZONE. All products with any combo offers, discounts or promotions are listed under this section.

HOW & WHERE I CAN GIVE MY FEEDBACK?

We always welcome feedback, both positive and negative from all our customers. You can use our customer feedback form link (https://epetshop.eu/customer-feedback/) on the footer page. You can also feel free to write to us at [email protected]